Terms and Conditions 96win –
Complete Guide for Members

By accessing, registering for, or using any part of the 96win platform — whether through the official website at 96win.bar or via the iOS and Android mobile app provided – you hereby acknowledge that you have read, understood, and agreed to be bound by all terms and conditions contained in this document.

These terms and conditions constitute the entire agreement between you as the user and 96win as the platform operator. They supersede any prior agreements, discussions, or representations that may have occurred between both parties.

If you are using the platform on behalf of an organisation or company, you represent that you have the authority to bind that organisation to these terms.

To be eligible to use 96win services, you must meet all of the following conditions without exception:

• At least 18 years old at the date of registration.
• Not appear on any self-exclusion list enforced by any regulatory body.
• Not be represented by a guardian or trustee who restricts participation in gaming activities.
• Having full legal capacity to enter into a binding agreement.
• Not access the platform from jurisdictions where such services are prohibited by local law.

Each individual is only permitted to register and maintain one (1) account only on the 96win platform. Registering multiple accounts is strictly prohibited and may result in the closure of all associated accounts without balance refund.

During the registration process, you are required to:

• Providing your full name exactly as it appears on your official identification document.
• Using an active mobile number registered in your own name in Malaysia.
• Setting a strong password containing a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Ensuring that the registered bank account details are accurate, active, and in your own name.

You are fully responsible for all activity that occurs within your account. Please ensure your login credentials are not shared with or given to any other party. 96win will not be liable for any losses arising from unauthorised access resulting from your own negligence.

Identity verification (KYC) may be required before your first withdrawal can be processed. Documents that may be requested include a Malaysian identity card (MyKad), passport, or equivalent identification document.

96win accepts deposits via multiple secure and convenient payment methods for users in Malaysia, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer to major banks such as Maybank, CIMB, Public Bank, and RHB.

Key details about deposits that you should know:

• All deposits must originate from a legitimate source and be in the name of the registered member.
• 96win does not accept third-party deposits on behalf of members.
• Minimum and maximum deposit limits vary by payment method and VIP membership tier.
• All transactions are protected with 256-bit SSL encryption to ensure the security of your financial data.
• Any deposit attempt using illegally obtained funds is prohibited and will be reported to the relevant authorities.

96win processes withdrawals promptly to verified Malaysian bank accounts. In most cases, withdrawals are completed within 3 to 15 minutes after the request has been submitted.

Withdrawal conditions that must be met:

• The recipient bank account must be in the same name as the member registered in the 96win account.
• Identity verification (KYC) must be completed before your first withdrawal is processed.
• Any rollover requirements associated with an active bonus must be fulfilled before a withdrawal can be made.
• Daily minimum and maximum withdrawal limits are subject to your current VIP membership tier.
• 96win reserves the right to request additional supporting documents for withdrawals exceeding certain limits as part of its anti-money laundering (AML) procedures.

96win offers a wide range of bonuses and promotions for members, including a welcome bonus for new members, reload bonuses, weekly cashback, and exclusive offers for VIP members. Each bonus has its own terms and conditions that must be followed.

General guidelines regarding bonuses and promotions:

• Each bonus has a rollover requirements (turnover) that must be met before a withdrawal is permitted. Specific rollover requirements are stated in the terms of each promotion.
• Bonuses may only be used for gaming purposes on the 96win platform.
• Each member is entitled to receive each type of bonus once only, unless otherwise stated.
• 96win reserves the right to forfeit bonuses where there is evidence of abuse or system manipulation.
• Using multiple accounts to claim bonuses is strictly prohibited and may result in the closure of all associated accounts.
• The expiry date of each bonus is clearly stated in the terms of each promotion. Expired bonuses cannot be reactivated.

We encourage all members to read the full terms of each promotion on the Promotions before claiming any bonus. If in doubt, our support team is ready to assist.

All games available on the 96win platform use a Random Number Generator (RNG) system that has been certified by independent international auditing bodies, ensuring that every game result is entirely random and fair.

General game rules that all members should be aware of:

• All game results are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during a game session, 96win will attempt to restore the game status based on server records. If restoration is not possible, the relevant wagers will be refunded to the member.
• The use of automated software, bots, or any tools designed to manipulate game outcomes is strictly prohibited.
• Collusion between players to gain an unfair advantage in table games or Live Casino is a serious violation of these terms.
• 96win reserves the right to void any winnings obtained through means that violate the platform's game rules.

The following actions are strictly prohibited on the 96win platform and may result in immediate account closure and freezing of funds:

• Registering more than one account using the same or different identities.
• Using another person's account or sharing your account with others.
• Engaging in any form of financial fraud, including fraudulent credit card chargebacks (chargeback fraud).
• Using funds obtained illegally or through criminal activity to deposit into your account.
• Attempting to exploit technical bugs or system vulnerabilities to gain an advantage.
• Spreading false or misleading information about the 96win platform to the public.
• Using the platform for money laundering or financing illegal activities.

Members may close their account at any time by contacting the 96win customer support team. Account closure requests will be processed within 5 business days.

Important things to note regarding account closure:

• Any remaining balance in the account will be returned to the registered bank account once all conditions have been met.
• Any active bonus or promotion that has not met the rollover requirements will be automatically forfeited upon account closure.
• 96win reserves the right to close the account of any member who violates the terms and conditions without prior notice. In such cases, the decision to refund the remaining balance is at 96win's sole discretion depending on the circumstances.
• Accounts inactive for more than 12 consecutive months may be subject to a maintenance fee or automatically closed after notice has been given.

96win takes your privacy and personal data security seriously. All information you provide to us is collected, processed, and stored in accordance with our applicable Privacy Policy.

The core principles of our data protection policy:

• Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your consent.
• We use the latest encryption technology to protect all data transmitted between your browser and our servers.
• You have the right to access, correct, or request deletion of your personal data by contacting us.
• Your data may be shared with the relevant authorities if required by applicable law.

For more information on how we handle your data, please read Privacy Policy our complete.

96win provides its platform and services on an "as is" and "as available" basis. While we make every effort to ensure the platform operates smoothly and without interruption, we make no express or implied warranties regarding the following:

• The continuous availability of the platform without interruption or downtime.
• The platform being free from errors, bugs, or security vulnerabilities.
• The accuracy or completeness of any information available on the platform.

96win shall not be liable for any indirect, consequential, or incidental losses arising from the use of or inability to use the platform, including but not limited to loss of revenue, winnings, or business opportunities.

96win believes gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship. We are committed to promoting healthy and responsible gaming practices among all our members.

Self-control tools available to all members:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit amount.
• Loss Limit: Limit the total amount of losses permitted within a given period.
• Session Limit: Set a time limit for each playing session.
• Account Break: Temporarily suspend account access for a set period (1 day to 6 months).
• Self-Exclusion: Exclude yourself entirely from the platform for an extended period.

If you need assistance or guidance regarding your gaming habits, do not hesitate to contact our support team or visit the Responsible Gaming for available information and support resources.

96win reserves the right to amend, update, or replace any part of these terms and conditions at any time at our sole discretion. Amendments may be made for various reasons including regulatory changes, product improvements, or shifts in industry practice.

When a significant amendment occurs:

• We will display a notice on the platform's main page or send a notification email to the registered email address.
• The "Updated" date at the top of this document will be revised to reflect the date of the latest amendment.
• You are encouraged to review this page regularly to ensure you are always aware of the current terms in effect.

Your continued use of the platform after any amendments take effect constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account in accordance with the procedure set out in Section 9.

If you have any questions, concerns, or complaints regarding these terms and conditions or your use of the 96win platform in general, our team is ready to assist you.